FAQ

Find here all the answers to the main questions about the Drowssap world

  • What does Drowssap do?

    Drowssap creates an integrated network of tour operators - such as owners of accommodation facilities, hosts, guides, staff in contact with tourist flows and many others - capable of promoting local beauty at the best prices on the market. All the offers on Drowssap.it are curated by "Cima Tours", for almost 70 years the leader in tourism in Southern Italy.

  • What's Drowssap?

    Drowssap is the new platform dedicated to tourism that connects tourists, operators, territory and citizens in an engaging and beneficial way for everyone. Drowssap allows access to discounted tourist offers through secret passwords provided by Drowssappers.

  • Why is Drowssap convenient?

    The tourist offers proposed by Drowssap are available at highly discounted prices compared to the market average. Through the secret passwords provided by a network of qualified operators, Drowssap allows you to offer, promote, select and book "ready" tour packages, but also to build your own tailor-made tour. The promoters of the Drowssap offer, called Drowssapper, are entitled to a fee on each booking derived from the secret code they provide.

  • How does Drowssap work?

    Through the secret codes provided by the Drowssapper, tourists can access, at the best market prices, the packages, experiences and tours on drowssap.it. Just enter the code you have on the website to find out the available discounts and book the offers of your interest, but also to personally build your own tourist experience.

  • Who are the Drowssappers?

    The Drowssappers are the promoters of Drowssap services in the area in possession of a unique and personal secret code. Drowssappers are the only ones authorized to provide secret access codes to discounted tourist offers on Drowssap.it.

  • I have recived Drowssap code, how doi use it?

    If you are a tourist, just enter your code on Drowssap.it to find out all the discounted offers available, divided by area of ​​interest. The code also allows you to independently create your personalized experience at advantageous prices. If instead you have become a Drowssapper, remember to provide your secret code to the tourists you come in contact with, you will allow them to access discounted offers and you will receive a fee for each booking made.

  • Is Drowssap safe?

    The Drowssap tourist offer is certified by "Cima Tour", a leader in the tourism sector for almost 70 years. Every year Cima Viaggi manages the movements of over one and a half million visitors from all over the world.

  • What is Drowssap?

    Drowssap is a platform dedicated to tourism that connects tourists, operators, territory and citizens in an engaging and beneficial way for everyone. Drowssap allows access to discounted tourist offers through secret passwords provided by Drowssappers.

  • What does Drowssap do?

    Drowssap creates an integrated network of tour operators - such as owners of accommodation facilities, hosts, guides, staff in contact with tourist flows and many others - capable of promoting local beauty at the best prices on the market. All the offers on Drowssap.it are curated by "Cima Tours", for almost 70 years the leader in tourism in Southern Italy.

  • I haven't received a Drowssap code, how can I get it?

    If you are a tourist, you can receive a Drowssap secret code exclusively through the Drowssappers. Try asking the owner of your accommodation, the tourist staff with whom you come in contact, or the affiliated structures identified by the "Drowssap" sticker. If you want to become a Drowssapper, contact us through the appropriate section on Drowssap.it.

  • I don't have a Drowssap code, how can I receive it?

    The Drowssap code can only be provided by an authorized Drowssapper, otherwise you can contact our customer service to find out where to find the closest Drowssapper.

  • Can I purchase without having received the code from a Drowssapper?

    Absolutely yes, by going to the www.drowssap.it platform or to an authorized dealer.

  • What is the Shuttle?

    The shuttle is an a/r service that leaves on certain days and at set times for the various destinations available

  • When do the Shuttles leave?

    The service is carried out according to the calendar that can be viewed in the specific Shuttle section.

  • How do I recognize the Shuttle bus?

    After booking and purchasing the Shuttle service, you will receive a thank you mail with a summary of the service purchased, confirmation of payment, and specifications on the place of departure and the telephone number of the assistant who will wait for you for the operations. boarding. The service will be easily recognizable thanks to our uniformed assistant, with a distinctive drowssap paddle, and an identification sail next to the bus.

  • What time do the shuttles leave?

    The service observes precise and inflexible departure times, free stops and returns, as indicated in the specific Shuttle section.

  • Where can I buy a Shuttle ticket?

    Exclusively through the booking offered by the official platform www.drowssap.it or at our authorized dealers.

  • Can I buy a Shuttle ticket directly on the bus?

    No. The ticket must be pre-purchased 24 hours in advance, or through the online booking offered by our platform.

  • Is the ticket Shuttle I purchased refundable?

    The ticket Shuttle is non-refundable, except for exceptional circumstances related to family or health problems that will be justified through an official medical certificate.

  • For example, if I delay at the Sorrento meeting point to return to Naples, what happens?

    Our on board assistant will take care of contacting you personally in case of your delay. In case of non-response or delay of more than 20 minutes, a support service is provided to provide you with authoritative alternative solutions to an extracost and with a supplyer that may be our partner.

  • If it rains or there is bad weather, is the Shuttle ticket refundable?

    It is not refundable as the Shuttle service also leaves in case of rain and bad weather.

  • In case of rough seas, is the ticket refundable?

    In the event that the competent authorities decide to cancel, through an official press release, the maritime connection service included in our shuttle service, we will give a total refund by reversing the purchase transaction, or an alternative service of equal value.

  • How do I know when a service for bad weather - maritime conditions is canceled?

    Through an official press release from the competent authorities we will immediately turn you over to your booking email.

  • What is Private Tour?

    This section is offered to tourists who want to enjoy the exclusivity of a private tour. Rates include car, driver in uniform, tolls, gasoline, any parking and motorway tolls. The Private Tour must comply with the timings detailed in the descriptive sheet, with the possibility of variation with relative supplement.

  • What is the cancellation policy for Private Tours?

    The refund will be 100% if the written communication is received at least 72 hours before the departure date; 50% if the written communication is received between 72 hours and 48 hours before the departure date; 25% if the written communication is received from 48 hours to 24 hours before departure; no refund from 24 hours before departure.

  • What does the Private Tour service include?

    Deluxe vehicle, driver in uniform, highway tolls, parking and ZTL access where provided, gasoline, air conditioning, insurance, customer service, current VAT, Wi-fi, bottle of water, breakfast at a typical Neapolitan café.

  • How do "to Add" work?

    Very simple. To the basic service, generally the vehicle, it will be possible to Add some extra services to personalize and enrich your experience as you wish.

  • Are the "add-ons" refundable?

    Unlike the basic service, which in some cases provides refund policies, the to Add once purchased will not be refundable.

  • Can I purchase "to Add" during the performance of the service?

    Absolutely yes. Just send an email to excursion@drowssap.it to know the availability for the chosen service. In the shortest possible time, we will check availability, and if so, you will receive a confirmation email and you can proceed with the purchase by Paypal confirming the reservation.

  • What is the A to B Transfer service?

    The A to B Transfer service is a private deluxe car with driver who performs a transfer service from the selected departure point to the desired destination point, with full freedom of choice of departure and destination in the context of pre-selection inserted in the appropriate mask at the time of purchase.

  • How do the Transfer A to B services work?

    By clicking on www.drowssap.it/transfer-a-to-b the booking and purchase will be intuitive and simple.

  • What does the service Transfer A to B include?

    Deluxe vehicle, driver in uniform, highway tolls, ZTL access where provided, gasoline, air conditioning, insurance, customer service, current VAT, Wi-fi and bottle of water.

  • Can I customize a Transfer A to B service?

    Yes. By sending an email to excursion@drowssap.it One of our operators will quote the Transfer service A to B as soon as possible.

  • What is the Transfer A to B cancellation policy?

    The cancellation policy for Transfers A to B is the same as for Private Tours

  • What is Private Vehicle in the Transfer section?

    The private vehicle is a deluxe car with driver that can be purchased by the tourist for 4-8 hours with full freedom of choice of destination as part of the pre-selection entered at the time of purchase.

  • What difference is there between Private Tour and Private vehicle service?

    The Private Tours follows an established itinerary. The Private vehicle service leaves full freedom of itinerary for 4 or 8 hours.

  • What is the difference between a Transfer A to B and a Private vehicle service?

    The transfer service A to B is a mere connection service from a starting point A to an arrival point B. The Private vehicle service leaves freedom of choice of itinerary and timing.

  • What does the Private vehicle service include?

    Deluxe vehicle, driver in uniform, highway tolls, parking and ZTL access where provided, gasoline, air conditioning, insurance, customer service, current VAT, Wi-fi and bottle of water.

  • Is there a supplement for extra hours?

    There is an hourly surcharge after the canonical 4/8 hours that the booking form provides for in the standard rate.

  • How much does an extra hour cost?

    The calculation is very simple, just divide the purchase rate with the hours purchased. For the time slot between 21:00 and 6:00 there is a night supplement equal to 30% more than the daytime hourly rate.

  • Is there a nightly supplement on Private vehicle service?

    Yes. The Private vehicle service 4 hours and 8 hours, as well as the Transfer service A to B and any Private Tours, provides a night supplement equal to 30% more than the daytime hourly rate.

  • What is the Private vehicle service cancellation policy?

    Same as that of private tours.

  • How do I recognize the driver for the Private Tour, Transfer A to B and Private vehicle service?

    After booking the service, you will receive a Thank you email with a summary of the service purchased, confirmation of payment, the name of the driver, the personal telephone number, the type of car and the reference plate number. He will wait for you at your departure location at your scheduled time at the time of purchase.

  • What is Ferry Tickets?

    The Ferry Tickets service allows tourists to purchase maritime transport tickets for the present destinations, guaranteeing them a seat for the selected ride.

  • How does the Ferry Tickets work?

    In partnership with Traghettilines, Drowssap offers presale opportunities, therefore the purchase of tickets for the maritime connections of the gulf.

  • What are booking fees?

    As per the law of the travel agencies, we provide a commission for each transaction because through Drowssap we guarantee users the departure and seat by anticipating the transaction.

  • What does it mean by anticipating the transaction if I paid with CC on drowssap.it/ticket?

    Drowssap, at the time of the transaction on the ticket ferry mask, closes the purchase with the shipping company subject to the transfer service. The voucher issued to the drowssap customer, in fact, is not yet a travel document and must be replaced at the ticket office of the race and will be accepted and replaced with the travel ticket even if the public at the end of the box office will be fully booked.

  • What happens in case of bad weather?

    For bad weather, a full refund is provided. It is specified that the refund does not depend on Drowssap, but on the service provider who decides if provide the service or not. For example, in case of purchase of a hydrofoil or boat ticket, the full refund will be given only if the race is canceled.

  • Do I have an assigned seat?

    Each ticket identifies a place, just contact the crew.

  • Is the Ferry Tickets refunded if I am late?

    By booking exclusively with Drowssap, we guarantee, included in the right to booking services, to be able to benefit from the race immediately available for the same location purchased.

  • Where I check the race immediately available?

    Going to the box office (on site) of the reference company that provides the service, or through Drowssap customer service (via email, whatsapp, call center).

  • If I also purchased the return ticket, can I change the time and possibly the return date?

    Yes. By sending an email to the Drowssap customer service with at least 2 hours notice.

  • Is there a baggage surcharge for Ferry Tickets service?

    The ticket purchased on Drowssap is inclusive of hand baggage, any larger packages (baggage) must be purchased in addition to the travel ticket on the purchase form.

  • What is Beach Club and Restaurants?

    This section is a beach and restaurant booking service with selected partners. The rate includes entrance, deckchairs, umbrella, shower and dressing room, with a la carte restaurant reservations.

  • Where can I find the support number?

    On the voucher and on the ticket you will find the phone number of your responsible assistant. On the Thank you email that you will have received at the end of the transaction for the purchase of the service, you will find the telephone number of the responsible assistant. On the shuttle shuttle you will find the responsible assistant who, in welcoming you, will also announce the stop and return times by providing his telephone number. The responsible assistant can be contacted fifteen minutes before the scheduled service starts, during the entire duration of the scheduled service, fifteen minutes after the end of the scheduled service, through a normal phone call or instant whatsapp chat.

  • What does Drowssap do?

    Drowssap creates an integrated network of tour operators - such as owners of accommodation facilities, hosts, guides, staff in contact with tourist flows and many others - capable of promoting local beauty at the best prices on the market. All the offers on Drowssap.it are curated by "Cima Tours", for almost 70 years the leader in tourism in Southern Italy.

  • Who are the Drowssappers?

    The Drowssappers are the promoters of Drowssap services in the area in possession of a unique and personal secret code. Drowssappers are the only ones authorized to provide secret access codes to discounted tourist offers on Drowssap.it.

  • I have recived Drowssap code, how doi use it?

    If you are a tourist, just enter your code on Drowssap.it to find out all the discounted offers available, divided by area of ​​interest. The code also allows you to independently create your personalized experience at advantageous prices. If instead you have become a Drowssapper, remember to provide your secret code to the tourists you come in contact with, you will allow them to access discounted offers and you will receive a fee for each booking made.

  • I haven't received a Drowssap code, how can I get it?

    If you are a tourist, you can receive a Drowssap secret code exclusively through the Drowssappers. Try asking the owner of your accommodation, the tourist staff with whom you come in contact, or the affiliated structures identified by the "Drowssap" sticker. If you want to become a Drowssapper, contact us through the appropriate section on Drowssap.it.

  • How do you become a drowssapper?

    Professional operators, staff in contact with tourist flows, but also citizens or students, all can become Drowssapper, provided that they respect the high quality standards required: courtesy, communication skills, availability and knowledge of their territory. The request to become Drowssaper can be sent on drowssap.it

  • What are the advantages of being a Drowssapper?

    Only the drowssapper can provide the secret univocal code, to access the offers on Drowssap.it, receiving a price on purchases made with that code. Each Drowssapper, through its own control panel, can check in real time the offers purchased and the accumulated earnings.

  • What payment method is used for Drowssappers?

    Drowssappers are entitled to a fee for each booking made on Drowssap.it with the code they provide. Any successful booking is immediately communicated to the drowssapper via email. The summary of the services sold will be viewable in the personal area of ​​the drowssappers. The accumulated credit will be disbursed, according to current tax regulations, by bank transfer to iban provided by the drowssapper, at the time of registration, or via the Hype payment system. At any time you can check your Drowssap account, credits and reservations related to your secret code through the appropriate Drowssapper Area.

  • I have sent my application as a drowssapper but have not received a response

    You will be contacted in the shortest possible time, the response time varies depending on the number of requests received.

  • I sent my application as a drowssapper, what are the next steps?

    Once the application has been sent, a human resources officer will contact you for a personal meeting, during which you will formalize the agreement with Drowssap and we will enable you with a unique personal code.

  • My Drowssap code has been used but can't find the price in the panel?

    The platform automatically records the use of each code, and always automatically assigns the corresponding fee. In this case it means that the transaction was not successful.

  • When will I receive my fees?

    The fees will be transferred in full compliance with Italian tax law, according to the method chosen by the drowssapper.

  • What is the compensation I am entitled to as a Drowssapper?

    The compensation varies according to the service sold.

  • Is my Drowssap code personal?

    The code is unique and strictly personal.

  • How soon do I receive my personal code?

    Upon acceptance of the profile and registration you will immediately receive the unique personal code.

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